Internet fraud

EXBOX is aware that fraudsters use our identity on websites and email messages to mislead internet shoppers.

Fraudulent communications typically concern requests for advance wire transfers of money to pay for goods ordered on the internet, before the goods will be allegedly shipped by Exbox. Or it concerns messages that request an advance payment before the release of some lottery prize, or for apartment keys.

Exbox does not offer any escrow (third-party) services. If you are asked to pay in advance for such a service via Western Union or similar agencies, this is an indication of fraud.

We advise all customers to beware of such requests for advance on-line payments, and that the existence of a consignment number (or tracking number) is not necessarily proof that a consignment is in the custody or control of Exbox.

If you are in any doubt as to the authenticity of any Exbox communication or whether Exbox is in fact delivering a shipment intended for you, please contact our customer service department in your country. You will find the relevant (national) customer experience telephone number on the relevant Exbox Country website.

ExBox does everything reasonable in its power to prevent these scams from happening. Our customer service, security and legal departments work closely together to inform our customers of scams and to take them down. Furthermore, we co-operate with (inter-)national organisations to help prevent internet scams.

What to do if you think you have been a victim

In order to close down a fraudulent website or email address as soon as possible, and hence prevent any further scams, we ask you to forward the fraudulent email message to [email protected]. Please be informed that you will not receive a reply after you have forwarded the email message.

Further, we advise you to report the case with the local police. There have been instances that have actually led to arrests.

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